ABSTRACT
The objective of the research work was to expose how the legal research process after the covid-19 pandemic has impacted on the solution of social problems and to determine a mechanism for the satisfaction of the actors of the legal research process at the Universidad de los Andes. Therefore, it is proposed to characterize the impact through a bibliographic search in databases of interest and subsequently determine the level of satisfaction of students, professors and certified researchers within the university with the existing legal research system through the application of the IADOV technique. A higher overall satisfaction index was obtained in the sampled analysis groups. It was observed that the group of professors obtained a higher overall satisfaction index than the rest of the two groups. The most important elements for each of the groups were es-tablished, as well as those that enhance and limit the research system. It is recommended to review and analyze the limiting elements detected in order to include them in a continuous improvement plan. © 2022, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.
ABSTRACT
We analyzed the factors that are considered key when developing chatbots, making the implementation effective and efficient;that is, that it achieves the objective for which it is created. The analysis was carried out using research techniques such as interviews with experts in chatbots development. The deductive method was used to analyse the information of the referenced articles. With the help of causal models and fuzzy cognitive maps it was possible to deduce and know how the factors affect each of the proposed scenarios. © 2020, University of Cienfuegos, Carlos Rafael Rodriguez. All rights reserved.